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Delivery Policy

1. General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment or give you the option to substitute the item. No backorders are available at this time – customers can be advised when a product is available and a separate order can be placed.

2. Delivery Location

Items offered on our website are only available for delivery to addresses within our local delivery zones. Any orders outside this area please contact us for availability. No orders will be accepted outside of Australia.

3. Delivery Time

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfil your order on the scheduled delivery day advised. Business day means Monday to Friday, except holidays. Please note we do not ship on weekends. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments with consultation with the customer.

4. Delivery Instructions

You can provide special delivery instructions on the checkout page of our website.

5. Shipping Costs

Shipping costs are based on the location and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed. For orders outside the delivery area please contact us on (07) 5426 7300 or webstore@fernvaleproduce.com.au for price and availability.

6. Damaged Items in Transport

If there are any damaged, missing or incorrect products on delivery, contact us immediately on (07) 5426 7300 or webstore@fernvaleproduce.com.au.

7. Questions

If you have any questions about the delivery and shipment or your order, please contact us on (07) 5426 7300 or webstore@fernvaleproduce.com.au.